Just stumbled across another (reasonable) e-mail CRM vendor called MailChimp.
They also had a pretty interesting December 1st, 2008 report of e-mail open rate statistics.
They seem a bit costly, but I don't know what you get and what their forte is. They've got this cool functionality which lets you see your e-mail in "the major e-mail client's" inboxes called the "Inbox Inspector".
Might be worth checking out.
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